At Highroller Casino, each step and document is listed before you begin, so you know what to expect.
Sign-up guide
Useful when you start the sign-up, or when it stops partway through.
Your login can be the address or a username, so settle that first. Password recovery sends a secure link to the address on file.
Name and date of birth should match your identity document exactly, down to each letter. A mismatch can hold up verification later, so check each character.
Read the terms before you accept them, then confirm that you meet the age requirement. Confirm only once your details are correct.
We keep the path in order, so each step follows the one before it.
Once your email is confirmed, your data is encrypted with 256-bit AES. Highroller Casino LLC runs the site under licence ALSI-124923, issued by the Anjouan Offshore Finance Authority, and the company number is 481814 (Anjouan). Keep your login details private and do not reuse a password from another service. From the first day you can set deposit limits, loss limits, session time limits and reality checks, and self-exclusion is open to you as well. If play begins to feel hard to control, the National Gambling Helpline on 1800 858 858 runs 24 hours a day.
Once you log in for the first time, the cashier is ready, and the smallest deposit is A$19. The welcome offer is chosen in the cashier when you deposit, and it follows the registration. Three documents are checked: a Government-issued photo ID, Proof of address and Payment method verification, at the latest before your first withdrawal. The licence requires these checks, and the review can take 39 hours, so it pays to submit early. Having clear copies of each document ready makes the check easier to follow.
Before you start, decide which email address the account will use, since account messages go there. You can log in with that email or with a username, so pick the one you will remember. Choose a password you have not used on another service and keep it somewhere safe. The account currency is Australian dollars, shown as A$, and the country is Australia. Your name and date of birth should match your identity document exactly, because the two are compared later. One account per person is the rule, so keep those details consistent.
Gather these before you start, so the sign-up runs in one sitting.
Three checks first
By the end you will have checked each cause and know when to call support.
This happens when age or country falls outside the rules, meaning under 18 or living outside Australia. If both details are correct, the cause is eligibility, not a typing error.
A name or date of birth that differs from the identity document is the usual cause, and you can spot it by comparing letters and digits side by side.
The confirmation email can land in spam or arrive late, and a wrong address is the other common cause. A quick look at the spam folder usually settles it.
Account support
Live chat and phone run from 9am to 8pm daily, and the team is not on duty around the clock. Call +61 40 505 6862 within those hours. Written requests go to [email protected].
Best for a stuck step you can describe in one sentence. Have ready the screen you see, the message it shows and the device you use.
Email suits detailed cases, such as a failed upload. Include the address you registered with, the time of the attempt and any message shown.
Locked out, or the confirmation e-mail never came? Give the address you signed up with and the date of your last try.
Skip the delays
The licence from the Anjouan Offshore Finance Authority requires these checks, which take thirty-nine hours.
| Document | What it confirms |
|---|---|
| Government-issued photo ID | Identity and legal age · At the latest before first withdrawal |
| Proof of address | Current residential address · Checked with your photo ID |
| Payment method verification | Ownership of the payment method · Checked in the same review |
Highroller Casino
Once registration is complete, the welcome offer waits in the cashier for your first deposit, where you pick it.
New players
190% Match up to A$870 + 272 bonus spins
Deposit at least A$19 for a 190% match up to A$870 and 272 free spins. Wagering is 34x, valid for 16 days.
Claim now18+ · Gambling can be addictive, so play responsibly and keep within what you can spare.
Regular players
9% · Bonus up to A$180
Receive 9% of your net losses for the week, up to A$180 in cashback. Its wagering is 1x and it is paid weekly.
Grab deal18+ · Gambling can be addictive, so play responsibly and keep within what you can spare.
Weekly depositors
40 free spins
Each week, a A$38 deposit brings 40 free spins with 34x wagering. The spins stay valid for one day only.
Grab deal18+ · Gambling can be addictive, so play responsibly and keep within what you can spare.
Know before you join
Useful before you start, or when a sign-up stops on your details.
| Condition | At Highroller Casino |
|---|---|
| Minimum age | 18+ only |
| Who may register | Residents of Australia |
| Accounts per person | Maximum of one account |
| Personal details | Exactly as on your photo ID |
| Account currency | Australian dollars, AUD (A$) |
| First deposit minimum | A$19 minimum deposit |
Account FAQ
We keep each answer short and exact, the way we write every part of this page.
When you decide to close your account, contact support through live chat or phone from 9am to 8pm, daily. Before you go, withdraw any balance you still hold. A replacement account is not an option, since duplicates are closed and funds forfeited.
Since 2008, Highroller Casino LLC has operated under licence ALSI-124923 from the Anjouan Offshore Finance Authority. The company number is 481814 (Anjouan), and the address is Hombo Road, Mutsamudu.
When the form is complete, you have finished registering and nothing has been paid. The first deposit waits until you want to play, and the minimum is A$19.
Straight after registration, the welcome offer is open to you. Its terms start with the deposit you make, so read them before paying in. The wagering rules matter more than the match amount, so check them first.
At the moment you make a deposit, the cashier lets you pick the offer. No code is needed, and nothing else has to be done beforehand.
When your documents arrive, the check is usually finished within 39 hours. Send clear, complete copies early, so the check is not held up. Checks happen before your first withdrawal at the latest, so play itself is not delayed.
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