Highroller Casino login: your balance is one step away

Check the licence number ALSI-124923 first, then get in on desktop or phone and see your balance and history.

Two channels, set hours
Live chat and phone, 9am to 8pm daily.
256-bit AES protection
Every session runs on 256-bit AES encryption.
Thirty-nine hours to verify
Identity checks take up to thirty-nine hours.

In a hurry?

Follow each step in order

By the end you will have reached your balance page on desktop or phone, and know which screen to expect.

Old nickname, not the email
You reach the sign-in form on desktop or in the mobile browser with the identifier you chose at registration. Enter that same email address or username and nothing else. The common slip is typing an address you no longer use, or a nickname, which the system cannot match to your account. Check each letter before you continue.
Open the reset email only
The system may ask one more check before it lets you in, such as a detail from your registration. The usual mistake is answering from memory and guessing, which only wastes time. For a forgotten password, use the reset option, which sends a secure link to your registered email address.
Sign out on shared devices
The first screen shows your balance and recent history, while limits, bonuses and withdrawals sit in the account area. Sign out on any shared computer or phone, because leaving it signed in is the slip most people make. The casino never asks for your password. If you think someone else knows it, change it from inside your account.

Account safety

Used a friend's tablet to sign in?

The common fear is a stranger getting into your account, and the steps below reduce that risk.

Knowing who runs this site

Before you trust a login page, you want to know who stands behind it. Highroller Casino LLC runs this site under licence ALSI-124923, issued by the Anjouan Offshore Finance Authority. Its company number is 481814 (Anjouan), and its office is on Hombo Road, Mutsamudu. Data moving between your device and the site is protected by 256-bit AES encryption. If you ever see a different licence number or company name claiming to be Highroller Casino, treat that page with suspicion and leave it.

Password privacy and shared-device sign-out

You may be using a shared computer, a hotel tablet or a friend's phone when you sign in. Keep your password to yourself, because nobody at Highroller Casino will ask for it by email, live chat or phone. Sign out at the end of every visit on a device other people use, and if you think someone else has seen your login, change the password inside your account straight away.

Fixing access

When the sign-in page keeps refusing you

At Highroller Casino, each sign-in problem gets sorted by cause, so you change only what is actually broken.

Login trouble overseas

You are abroad, and the sign-in rejects details you know are right. Highroller Casino operates under licence ALSI-124923 from the Anjouan Offshore Finance Authority. Your details stay the same wherever you are, so if they work at home but fail abroad, the connection is the likely cause.

Try the same details again on your usual home connection to compare results.
Re-check that your email or username matches what you saved at registration.
If it still fails at home, contact support by live chat or phone, 9am to 8pm.

Old inbox, lost password

You cannot remember your password, and the email tied to the account is one you have stopped reading. Recovery goes only to the address registered on the account, so an inbox you no longer read cannot help. Search older mail and spam folders for the address you joined with.

Start password recovery and the link goes to your registered email.
Check spam and junk folders of the registered inbox for the reset message.
If the inbox is gone, contact support by live chat or phone, 9am to 8pm.

Locked out during my time-out

You are still inside a break you chose, and sign-in keeps refusing you. BetStop, the national self-exclusion register run by the Australian Government (ACMA), keeps a registered break in force until its end date. The same details that worked before the break will not open the account until then.

Note the end date of the break from your own records or messages.
Leave the sign-in alone until the date passes, rather than retrying repeatedly.
Once the date has passed, contact support by live chat or phone, 9am to 8pm.

Which sign-in is real?

You remember signing up once, yet a second entry turns up under your name. This can happen when a second registration uses a different email or username than the first. To tell them apart, compare the email and username each one uses.

Write down every email address and username you might have used when you joined.
Make no deposit into the second sign-in, since duplicates are closed and funds forfeited.
Contact support by live chat or phone, 9am to 8pm, to confirm which account stays.

Browser access

Use your usual details in the phone browser

It settles whether your usual login works in a phone browser and what to do when the page stalls.

One account, two screens

Maybe you started at your desk and now want to pick up on your phone. Open the site in your phone's browser and use the same email address or username you chose when you registered. The mobile browser and the apps for iOS and Android draw on one account, so your balance and history read the same on either screen.

When the mobile page stalls

Your phone page stalls, or the same screen keeps asking you to sign in again. Start with the basics: check that the connection is steady, reload the page and try the browser you used before. If it still misbehaves, close the browser tab and open the site again. If the trouble continues, live chat is open from 9am to 8pm, so write down the time and the screen where it stopped.

Highroller Casino account access and recovery

Once you have read it, you will have signed in, recovered access if needed, and found the right support channel.

Where do I set limits and withdrawals?

Once you are signed in, the account area is where the day's play gets organised. Your balance sits in front of you, and the history section shows what has gone in and out, which is useful when a figure looks off. Limits live in the same place: deposit limits, loss limits, session time limits and reality checks can each be set before you play again. Bonuses you hold are listed with their terms, so you can read the wagering before you spend anything. Withdrawals are requested from the same menu, and the request stays on screen until it is processed. Everything you need after the sign-in is grouped in one place, which means you rarely have to leave the area to answer a basic question about your money.

Back in without a second account

When the sign-in fails, begin with the email you registered with, because that inbox is where the site sends a password reset. Check the spam folder before you assume the message never came, since filters often sort it there. Open the reset from that message, choose a new password, and then sign in again from the same screen. Verification is a separate step. Your identity documents are checked at the latest before your first withdrawal, and the check takes 39 hours, so send them early if you expect to cash out soon. If the reset never arrives or the documents stall, contact support through live chat or phone. Creating a second account is not a way around the problem, because duplicates are closed and their funds forfeited.

Highroller Casino sign-out on a relative's tablet

A session left open on a shared computer is open for anyone who sits down next, so sign out before you step away. This matters most on a library terminal, a work machine or a relative's tablet, where the next person may see your account page first. Signing out is the cleanest way to end things, and it leaves nothing behind for the next user. If you suspect someone has seen your password, change it straight away and then review the account history for anything you do not recognise. The connection between your device and the site is encrypted, which protects data in transit, yet it cannot protect a screen someone else is reading. If play stops feeling like a choice, the National Gambling Helpline on 1800 858 858 is free, runs 24 hours a day, and offers chat and email counselling too.

ALSI-124923 issued by Anjouan Offshore Finance Authority

On your first visit, check who stands behind the site before anything else. Highroller Casino LLC runs the casino under licence ALSI-124923, issued by the Anjouan Offshore Finance Authority, so compare it with the number given on this page. On a desktop browser, use the log-in button, which takes you to the sign-in screen. On a phone, the same route works in the mobile browser, and the iOS and Android apps are there if you prefer an app. Pick the device you will use most often, because the account is the same wherever you sign in. If the sign-in screen looks unfamiliar, pause and check the address bar before you go any further.

Phone, inbox and support details

Before you sign in, look at three things: the device in your hand or on your desk, the inbox tied to your registration, and the support details you may need. If you sign in on a phone, decide ahead whether you will use the app or the mobile browser, since both lead to the same account. Your registered email has to be reachable, because any reset message goes there and nowhere else. Save the phone number +61 40 505 6862 and the address [email protected] somewhere you can reach them without signing in. Live chat and phone support run from 9am to 8pm daily, so the site does not offer round-the-clock help. Plan any sign-in around those hours, particularly when a problem lands late in the evening.

Back after a break

Check these answers before you try again

What you find after signing in, how access works abroad, and whether your details are safe.

Why does my account look empty after signing in?

When the account seems empty after you sign in, the rest of it sits in separate sections rather than on the first screen. Your history lists past play, and the limits section holds deposit, loss and session time limits along with reality checks. Bonuses and withdrawals each have their own section too, so open the one you need. Each section reads from your own activity, so the figures on it belong to your account alone.

Do I need to sign in again every time I visit?

If you use your own phone or computer, you may stay signed in for a while, but the page does not promise how long. Whether that happens depends on your device and browser settings. On a shared or borrowed device, always sign out before you leave it, even for a minute. Use the sign out option in the account, and do not assume that closing the tab does the job.

Can I change my password from inside the account?

Once you are signed in, you can change the password yourself, with no need to contact support for a routine change. Look for the password settings in the account area. Choose one you have not used on another site, and keep it where only you can reach it. After saving, use the new password the next time you sign in on any device, including your phone.

How long has Highroller Casino been licensed?

If you want to know who runs the site before you sign in, the operator is Highroller Casino LLC, company number 481814 (Anjouan). It holds licence ALSI-124923 from the Anjouan Offshore Finance Authority. The business has operated since 2008. This page does not give a separate date for the licence itself, so ask live chat or phone support if you need one in writing.

When can I sign in on my phone instead of a computer?

If you usually play on a phone, you can sign in through the iOS app, the Android app or the mobile browser. Use the same details you chose at registration in whichever one you open. Menus are laid out for a smaller screen, so the account section may sit in a different place from the desktop. Your balance and history belong to the account, so they should look the same on each device.

What happens when I try to sign in from overseas?

When you travel or live abroad, your account and your details stay the same. Whether you can play from another country is a separate question that this page does not settle. If a sign-in fails while you are overseas, contact live chat or phone support and tell them where you are and which device you used. The team needs both details to look at the sign-in properly.

What if I cannot remember whether I used my email or username?

When you cannot recall which one you registered with, stop trying combinations on the sign-in screen and go to support. Live chat is one route, and you can also call +61 40 505 6862. The team can help you confirm the account, but it will ask you to show that you are its holder before any change is made.

Why is it safe to enter my details on this site?

When you are about to enter personal details, the question is whether they travel in a readable form. The site uses 256-bit AES encryption, which scrambles the information between your device and the site. Encryption cuts the chance of someone reading those details in transit, but it cannot protect a device that has malware or someone else's access. Keep your own phone or computer locked and up to date.